Return and Refund Policy

Returns and Refunds 


Because every pair of glasses from Eye 2 Eye Optical is custom-made, we generally don’t accept returns for non-defective products or change-of-mind orders.

However, if your glasses arrive damaged, incorrect, or defective, or if your lenses don’t match your prescription, we’ll gladly remake or replace them at no cost.

Please contact us within 7 days of receiving your order at eye2eyeopticaleyewear@gmail.com with your order number, a brief description, and photos of the issue.
Our team will review it and respond within 1–2 business days to make it right.

Return and Refund Policy

At Eye 2 Eye Optical, we strive to ensure your complete satisfaction with your purchase. However, we understand that there may be instances when you may need to return or exchange an item. To facilitate this process, we have established a comprehensive return and refund policy.

30 day Warranty

Eye 2 Eye Optical provides a 30 day warranty from the date of receiving the products. This warranty covers any inherent defects in materials or workmanship. It is important to note that this warranty does not extend to damage resulting from accidents, negligence, or improper care.

30-Day Exchange and Return

If you are not fully satisfied with your purchase, you may exchange or return it within 30 days of receipt. Please note that we cannot process requests for credit or refunds for non-quality issues for items that have exceeded this 30-day window.

Additionally, each order is eligible for a single exchange or return for any reason. Kindly be advised that any "exchange orders" are not eligible for further exchanges or returns. In the event of an order processing error on our part, such as an incorrect prescription or item fulfillment, we will provide a prepaid shipping label for product return and issue a replacement, store credit, or full refund.However, if you inadvertently make an error in your order, we regret to inform you that we cannot provide a prepaid shipping label. In such cases, you will be responsible for returning the products at your own expense.

  1. Please note that the original shipping fee, if applicable, is non-refundable in the case of a credit or refund request. The credit or refund (excluding the shipping fee, if any) will be processed within seven days of receiving your returned package.
  2. For exchange requests, we will dispatch the new item(s) upon receipt of your returned package. Kindly note that the value of the new item(s) should be equivalent to the original item(s). If there is a price difference, you will be required to pay the difference.

Refund Information

The refund will be returned to the original payment method. Due to current shipping delays, please allow an additional 3-7 business days for your refund to be processed. We appreciate your patience and understanding. In compliance with PCI standards, refunds can only be issued to the credit card used for the original purchase. If you no longer have access to that credit card, the refund will be issued as a store credit to the customer's Eye 2 Eye Optical account. We appreciate your understanding and cooperation with our return and refund policy. If you have any questions or concerns, please do not hesitate to contact our customer service team. Besides, for any requests for modification/cancellation, if the items have been under the processing stage, please refer to the chart below to check the additional charges as the processing fee.

Step 1: Initiate Return

Kindly contact our customer service department to initiate a return. Please provide a detailed explanation of the reason for the return.

Step 2: Confirmation from Customer Service

Our customer service team will promptly respond within 24-48 hours to confirm the return details and provide further instructions.

Step 3: Return Shipping

You will receive a pre-paid return label to facilitate the return of the eyewear. If you choose to pay for the return shipping, please provide us with the return tracking number.

Step 4: Processing of Replacement/Refund

Upon receiving the returned eyewear, we will promptly process the replacement or issue a refund to your original form of payment (excluding the initial shipping cost) within 24-48 hours. Order Modification/Cancellation Should you wish to modify or cancel your order, please reach out to our dedicated Eye 2 Eye Optical Customer Service Team. Kindly note that changes to the shipping address (excluding country) or billing address, as well as requests to merge orders for shipment, can be accommodated prior to dispatch. However, any modifications beyond this point cannot be directly processed. In such cases, we kindly request that you contact our Eye 2 Eye Optical Customer Service Team to cancel the existing order and place a new one as per your revised requirements.