01
Can I order prescription glasses online?
Yes. Select an eligible frame and follow the prescription lens ordering options shown on the product page.
02
Do I need a prescription?
You will need your current prescription information when ordering prescription lenses.
03
What if my prescription doesn't include my PD?
Your PD may be obtained from your eye-care provider. You can also visit our How to Measure Your PD guide for more information.
04
Can I buy the frame without prescription lenses?
Where a frame-only or non-prescription option is offered, you can select it during ordering.
05
Do you offer progressive lenses?
Yes, progressive lens options are available on eligible prescription eyewear.
06
What if I don't know which lenses to choose?
Visit our Choose Your Lenses guide. If you're still unsure, contact Eye 2 Eye Optical before ordering.
07
How long does my order take?
Prescription eyewear requires processing before shipment. Please visit our current Shipping Policy for processing and delivery information.
08
Can I return prescription glasses?
Prescription eyewear is custom-made. Please review our current Return & Refund Policy for eligibility and instructions.
09
What happens if I enter my prescription incorrectly?
Please carefully review your prescription and PD before submitting your order. If you notice an error after ordering, contact us as soon as possible.
10
Can I use my own frame and have Eye 2 Eye Optical make the lenses?
No. Prescription lenses are available for eligible frames purchased through Eye 2 Eye Optical.